First, the story, as it currently stands: Sometime last week, news reports began appearing in the Hebrew language news sites (Yediot, Nana, Mako, etc.) on a new, seemingly draconian edict: All packages arriving from abroad would be subject to new fees, due to “customs requirements.” Recipients of books and other items $50 or less in value would pay NIS 38 in “processing fees,” while items valued over $50 would be charged a processing fee, customs payments, and VAT. The move raised the ire of almost everyone, and threatened to deal a death blow to internet shopping for Israelis.

As the story developed, spokespeople for the Postal Authority said that the change was “being forced on them” by the government; the post office is the next public company in line for privatization, and as such, services it had received in the past from the government would now cost it money. One of those services that now had to be paid for, the spokespeople later said, was  Customs Authority inspection of letters and packages. Apparently in the past, Customs had stationed staff at the Postal Authority’s intake facility, conducting whatever checks they needed to on the spot (the arrangement was due to a special act of the Knesset). Now that the private Postal Company is to be in charge of the mail, it was decided that it would be unfair to provide the company with a service not given to private parcel companies, like UPS and Fedex. So, packages sent through the Postal Company would now require a payment of a “handling fee,” as the Postal Company now had to ship packages to Customs, pay them a service fee, etc. And now, all packages, not just those with a declared value of over $100 (as had been the “custom” until now) would have to be inspected.

After a week of really bad press – an editorial in the Jerusalem Post summarized the anger quite well – the post office people finally clarified/relented/surrendered. On Sunday, the deputy head of the Postal Company, Herzl Bar-Mag, told Israel Radio that “there never was a plan to charge for packages from abroad.” Actually, that wasn’t quite the case – what he meant, he said, was that 90% of packages would be exempt.

The company later that day released “corrected” information in a press statement (and, as of this moment, the stated policy on packages is as follows): Packages with a declared value of $50 or less ($70 for clothing and books) that are shipped to Israel in parcels that weigh two kilos or less, will not be charged anything – no duties, no handling fees. The fees (but not customs charges) kick in only on packages larger than 2 kilos. Packages valued at more than $50 will be subject to al customs/fees etc. According to Bar-Mag, Postal Company statistics show that 90% of the packages sent to Israel, whether from friends/relatives or from shopping sites like eBay, Amazon, and the ever-popular dealextreme.com (which ships free and has a slew of items under $2), would be exempt from any charges. And, by the way, he added, the fee is “only” NIS 35, not NIS 38. So, said Bar-Mag and the rest of the post office crew, the whole story was a tempest in a teapot, much ado about nothing.

Of course, none of us believe that. Anyone reading the talkbacks on the articles that appeared on this subject online would have been impressed at the fury normally compliant Israelis (when it comes to paying taxes and fees) displayed when their internet shopping and shipping was threatened. Petitions were signed (by tens of thousands, in a matter of days), Knesset members got into the act, and choice “expletive deleteds” were hurled at the postal people.

What got the Postal Company to back down? The question assumes that there really had been a plan to impose the charges, and that the company changed its mind after seeing the internet outrage. I rather think it was because of one particular tactic suggested by many talkbackers. If the Postal Company thought it could rake in a payday by charging NIS 35 for any and every package, a little consumer guerilla warfare was called for: Order lots of 99 cent items from DealExtreme, and “forget” to pick them up from the Post Office. By “donating” ten bucks, tens of thousands of Israelis could gum up the works in the Customs office, thus showing the “authorities” what happens when they mess with irate consumers.

That’s the story, in a nutshell – and here are the lessons (IMHO, YMMV, and all other usual disclaimers apply):

Internet Ignorance – The Postal Company claims this week that its plan all along was to exempt packages 2 kilos and under from the charge, but the stories last week, that claimed that all packages would be checked and charged, seemed to include copious comments from Postal Company officials. Like any other large business in this country, they no doubt have an official spokesperson who is supposed to stay on top of stories – or inaccuracies, if that was the case. Don’t they use Twitter over there? And if not, I think I see a job opening for a social media consultant looking for work!

Net journalism needs work – What applies to the Postal Company applies double to the news web sites that spread the story. The first story on the charges appeared on Yediot’s web site on November 7 – and it took until November 14 for a media rep (from Reshet Bet) to get one of the Postal Company’s people on the phone. For all I know, of course, the company was inundated with queries from journalists and bloggers on November 8 – but I tend to think that this was not the case.

How do I know? Because of the discrepancy in figures; it’s one thing to say a fee is being charged, but every story listed the wrong fee – NIS 38, instead of the actual fee of NIS 34.80. Notice the similarity in those numbers? I could see how a hasty conversation/copy and paste from a web site in the initial story could supply the wrong number in the first story, but for that number to still remain as the “official” fee later in the week means that nobody bothered to check with the Postal Company. Whether they backed off on imposing the fee on 2 kilo and smaller packages because of consumer protests is an open question, but I’m pretty sure the fee was NIS 34.80 from the start.

Having worked in both net and print journalism, I am pretty sure a story with an inaccurate number would never have gotten past the editor – probably even the first time, for sure the second time – in a print publication, if there had been no internet story first. The editor would have made us call up and check the information (the stories that appeared in the print media were basically reporting on the fees AND the net outrage; that actual “investigative journalism” work belonged to the websites that broke the stories).

Power of the internet, etc. – Talkbacks have an impact, the web as the new public square, yadda yadda. Those are the obvious points, of course, but perhaps a less obvious point is one on the psyche of Israelis. The fee story shows that they can quickly mobilize on an issue when they really feel pain – meaning that they haven’t felt the pain when they don’t mobilize en masse for a cause, no matter how worthy it is. That’s a lesson politicians might take to heart, and should be a source of comfort if (may it never come) we are faced with a truly serious national emergency. As for us, the real lesson is – you have until December 31 to take advantage of the old rules. Shop now!

Related articles

• A Reckoning Ahead for the U.S. Mail (businessweek.com)
• The postal services bill is bad for postal services and bad for us | Lindsay Mackie (guardian.co.uk)
• For many in Massachusetts, it’s a postal disservice (boston.com)

That’s one reason why many teachers opt for open-book tests, especially if they’re faced with a less than stellar student body. With the open-book test, students at least have a fighting chance to do well on tests – or so the thinking goes, until the test results come back. It’s amazing how many students can blow it even when all the answers are in front of them!

They say that school is just a paradigm for life, and in the case of eBay, that certainly seems to be the case. eBay (www.ebay.com) and its international progeny (there are native sites in 28 other countries besides the United States) have brought the magic – and choice of on-line shopping to hundreds of millions of consumers around the world. Millions – maybe tens of millions – of sellers peddle every imaginable consumer product, being sold by millions (tens of millions?) of on-line merchants. For a minimum investment, they can get in on the world’s biggest flea market.

eBay is actually an ideal business for some people, especially those who are business-skill savvy but cash poor. The start-up costs for an eBay business are zero (it costs nothing to join), although there are fees when you sell products and (in some circumstances) when you post them on-line.

Lest you think that eBay is useful only for selling old clothes you’ve outgrown or the kids’ comic book collection, be aware that there are new and used goods of every type for sale, from matchbook covers to multi-carat diamond jewelry, which people snap up.

The most expensive item ever sold (and bought!) on eBay was a yacht (http://tinyurl.com/24wvwe), for which Russian billionaire Roman Abramovich (http://en.wikipedia.org/wiki/Roman-Abramovich), he of the Chelsea soccer organization and who apparently collects yachts, paid – would you believe – $168 million!

Critics have in recent years bashed eBay for “not being fun anymore” and being “too commercial” (I can’t imagine what else you would expect in a commerce site!). But eBay is as popular as ever, and is still a great way to make money – if you know what you’re doing, of course.

If all this is news to you, you’re like a majority of Israelis; most eBay sites serve the locals, and Israel does not (yet) have a native eBay site. Since eBay is made up of independent merchants, there is no set shipping policy, so finding a merchant that has something you want and that is willing to ship here takes a lot of searching and motivation – more than even the most avid bargain hunters have. So eBay is usually not a great on-line shopping venue for Israelis, unless they have a place to ship goods to in the US, UK or other eBay-friendly country.

Selling was, until several months ago, a problem for Israelis as well, unless they had a foreign bank account. It was only recently that Paypal, eBay’s payment mechanism, made a deal that allows Paypal proceeds to be deposited directly into local bank accounts. But that hasn’t stopped Israelis from selling stuff – lots of it!

Hundreds of people are doing it, many of them artisans selling Israeli crafts, stamps and coins, books and jewelry, among other items. Still others are based in Israel, selling goods on eBay sites shipped from China or other Far East countries directly to the customer. Why not? Just about everything they sell in the US is made in China now anyway, so why shouldn’t Israelis get in on the action too?

But like with everything else in life, there are winners and losers on eBay. Which one of the 1,121 laptop computers offered on a particular day, by auction or set price, would a customer opt for? How do you set prices in the wake of such competition? How do you attract the customer’s attention? If there are 1,000 laptops for sale and a prospective customer looks at them with the layout default of 50 machines per page, how do you make sure your offering is on page one or two, and not page 437? Thus the open-book test analogy: All the answers are right there on the eBay site – some obvious, others esoteric.

The trick to winning at eBay is knowing how to use those tools to promote your product and your service – gaining the attention and favor of potential customers who will not only bid on (or outright buy) your product, but give you a positive feedback rating, a key element in how eBay decides whom to label a trustworthy seller? It’s clearly a science – and, in fact, a most interesting article on “The Science of eBay” (http://tinyurl.com/jocpb) gives some useful tips on how to play the system.

Based on scientific research using numerous behavioral studies conducted among eBay customers and merchants, several professors from the London Business School and Northwestern University came up with 10 “commandments” on what to do and avoid when doing business on the site. An even more extensive list of tips is available at http://tinyurl.com/2zhhzb, and lists 51 useful ideas on how to sell and make money (also don’t forget eBay’s own tutorial site – for buyers and sellers – at http://pages.ebay.com/education/).

On-line education is all well and good, says Asi Tsur, a professional full-time eBay seller in Israel – but there are a lot of charlatans out there who sell on-line courses consisting of not too much more than the tips on the sites I listed above. “It’s just too complicated,” he says, “with all the rules and regulations it’s easy to get lost.”

Despite what many people think, Tsur says, eBay is not a get-rich-quick scheme. On the other hand, he says, with the right tools and knowledge, local merchants can join the many Americans, Brits, Poles, Argentineans, Indians and citizens of almost every other country in the world who sell on eBay, and who earn a nice side – or full-time – income from their work.

Asi has a Web site on the subject and offers classes in Hebrew (he says he will soon offer them in English as well) on the eBay business. As far as I know, he is the only person in Israel teaching such classes. (eBay itself runs training programs for potential merchants in many countries, but not in Israel.) Check out his site at http://www.limudebay.com http://www.limudebay.com/> if you’re interested. The site, in Hebrew, also has a useful list of free tips, links and sales aids at http://www.limudebay.com/tips.php.